Call us: Mexico: +52 (664) 609-6185 / USA: 1-(888) 413-3983
During Your Time Here With Us


During your time here with Florence Health System, you may have questions about our hospital, about your stay, and about the many services we offer patients and guests. Please feel free to contact us prior to your visit, and one of our coordinators will contact you as soon as possible to answer any of your questions.

We understand, too, that hospitalization can be a stressful time for patients and their families. Be assured that we are here to assist you. And please let any hospital employee know should you need additional information or assistance so we can make your stay with us more comfortable and pleasant.

Your Health is Our First Priority

At Florence Health System, your health is our first priority this is a belief we put into practice every day. Our highly trained staff is committed to provide the best care possible to you and all of our patients, throughout their entire stay.

As a patient, our promise to you is:

  • To provide high quality healthcare by knowledgeable and highly trained staff.
  • To provide prompt, friendly, and courteous service.
  • To be sensitive and responsive to your needs and concerns as well as those of your family.
  • To provide a clean, comfortable and safe environment, in all of our settings.

Family members and close friends are encouraged to visit patients during their hospital stay. And the Florence Health System is committed to ensuring that our patients and their loved ones have a pleasant experience when visiting one of our hospitals.

Be sure to contact the hospital before you visit to determine the appropriate visiting hours. Most units allow for some flexibility in the patient visiting hours. However, Florence Health System intensive care units have restricted visiting hours and shorter visiting times to ensure patients receive the rest they need during their stay.

Since patients may have a restricted diet for medical reasons, please check with the nursing staff before bringing any food for a patient.


All patients are admitted, assigned a room and treated without regard to race, color, creed, age, handicap, national origin or payment classification. We will attempt to meet any special cultural or psychosocial requirements.

Upon admission, please bring the following with you:

  • Identification card(s) (passport, license)
  • Medical Records, history or Dr. evaluations
  • Any medical x-rays, MRI results, blood work
  • All medications prescribed, or not prescribed (Please bring a list of all medications, including dosage information, administration times and allergies)
  • All other information you might think viable to your visit

You will be asked to present your picture identification of you and your legal representative. For your safety, all information will be verified and you will be asked to sign consent forms and receive an armband.

During your stay, only a few personal items are needed, such as deodorant, toothbrush, shampoo, robe and slippers. Glasses or dentures must be in appropriately labeled storage containers. No electric appliances may be brought into the hospital without prior approval from administration.

We strongly suggest you leave valuables at home. The hospital is not responsible for valuables or money kept in your room.

Patient Confidentiality

You may request a “no information” status upon admission, or at any time during your stay, “No information” means that, by law, we cannot confirm to callers and visitors that you are being treated at the hospital as an inpatient, outpatient or Emergency Room patient. Callers and visitors requesting patient information will not be given your room number or the direct phone number to your room, but you may share this information with friends and family as you see fit.

Notice of Privacy Practices

This is an overview of how medical information about you may be used and disclosed by us and your rights with regards to your medical information. For a more adequate and complete description of these matters, you should review carefully the full Florence Health System Notice of Privacy Practices (NPP) that follows this overview.

Florence Health System is committed to protecting the privacy of your medical information, both as our professional obligation to you as our patient as well as our legal obligation.

Under applicable law, you have certain rights with regard to your medical information, such as the right of access to that information and the right to request that we provide your information to others. These rights are subject to some limitations and, as a general matter they must be exercised in written form and submitted to us.



Visitors are limited to no more than two at one time for each patient so as to not disturb other patients. Children under the age of 12 years are advised not to be in patient care areas.

Visiting Hours

General visiting hours are 8:00 a.m. – 9:00 p.m. except in intensive care units, where hours vary. Please check with your nursing unit.

Intensive care units (ICUs)

Intensive care units have special facilities and services for the observation and care of critically ill patients. Because of the special nature of the ICUs, necessary restrictions apply

Private-duty nurses, flowers, radios and portable televisions are not allowed.

Visiting hours and the number of visitors are limited; please check with your specific ICU.


Hospital visitors are welcome to eat in the cafeteria. The cafeteria is generally open from early morning until late evening.

The hospital cafeteria is located on the first floor and serves lunch Monday-Friday from noon to 2 p.m.

You may also ask the receptionist for information in regards to nearby restaurants and cafes, they have information for restaurants that may deliver if you prefer.

Wireless Internet

Wireless Internet access is available thru out the Hospital. The service is free and is provided for the convenience of patients, visitors and guests.


Free visitor parking is provided. Spaces for handicapped parking also are available as plenty of street parking.


Please advise us if you need transportation, our receptionist can help contact a taxi o other services you might need.

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Contact Details
Clinic: Florence Health System
Address: Av. Gral. Ferreira 2224, La Cacho ( Colonia Madero), Tijuana B.C.
MEX: +52 (664) 609-6185
+52 (664) 631-1548
USA: 1 (888) 413-3983
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