Call us: Mexico: +52 (664) 609-6185 / USA: 1-(888) 413-3983
Patient Rights


As a patient at Florence Health System you have both the rights and responsibilities regarding your treatment and health information. The hospital and medical staff have adopted the following list of patient rights which shall be observed by all personnel.

  • Exercise these rights without regard to age, sex, economic status, disability, educational background, race, color, religion, ancestry, national origin, sexual orientation, marital status, or the source of payment of care.
  • Receive consideration and respectful care and to be made comfortable
  • Know the name of the physician who has primary responsibility for coordinating your care and the names and professional relationship of other physicians and non-physicians who will see you.
  • Receive information about your illness, your course of treatment and prospects for recovery in terms that you can understand by your physician.
  • Receive as much information about any proposed treatment or procedure as you may need in order to give informed consent or to refuse this course of treatment, except in emergencies. This information shall include a description of the procedure or treatment, the medically significant risks involved in this treatment, alternate courses of treatment or non-treatment and the risks involved in each, and the name of the person who will carry out the procedure or treatment.
  • Participate actively in decisions regarding medical care, including pain management. To the extent permitted by law, this includes the right to refuse treatment. If you suffer from severe chronic intractable pain, you have the option to request or reject the use of any or all modalities to relieve your pain.
  • Consideration of the privacy and confidentiality of your medical care program. Case discussion, consultation, examination, treatment and all communications and records are confidential and shall be handle discreetly.
  • Have your personal privacy respected. You have the right to have visitors be asked to leave prior to an examination and when treatment issues are being discussed. Privacy curtains may be used in semi-private rooms. You have the right to be advised as to the reasons for presence of any individual.
  • Be consulted before certain uses of your medical records, and to exercise the rights granted to you in our Notice of Privacy Practices (NPP). This document details your rights regarding your medical information, including requesting certain restrictions on its use, to view and copy.
  • Reasonable responses to any reasonable requests made for services
  • Receive care in a safe setting, free from verbal or physical abuse or harassment.
  • Leave the hospital, even against the advice of physicians.
  • Reasonable continuity of care and advance notice of the time and location of appointments and the names of the persons providing your care
  • Be informed of continuing health care requirements following discharge from hospital
  • Examine and receive an explanation of your bill regardless of the source of payment.
  • Know which hospital rules and policies apply to your conduct while a patient.
  • Have all patient’s rights apply to the person who may have legal responsibility to make decisions regarding medical care and billing on your behalf.
  • Designate visitors of your choosing, if you have decision-making capacity, whether or not the visitor is related by blood or marriage, unless otherwise declared in Directory Information in your Admission Agreement.
  • You have the right to file a grievance. A grievance is a problem or complaint that has not been resolved to your satisfaction.
  • Know and follow facility rules and regulations
  • Provide information about past illnesses, hospitalizations, medications, and other matters relating to your health.
  • Cooperate with all facility personnel and ask questions of your doctors or nurses if you do not understand any directions or procedures.
  • Be considerate of other patients and personnel, assist in the control of noise and comply with rules regarding smoking, number of visitors and visiting hours.
  • Understand that your visitors must comply with policies and procedures designed to protect the health and safety of others and to facilitate the safe and efficient operation of the facility.
  • Provide information necessary billing processing and to recognize that you, as the patient, are responsible for your hospital bills and any additional charges owed to the other care providers for their professional services.
  • Help your doctor, nurses and allied medical personnel in their efforts to return you to health by following their instructions and medical advice. Be responsible for your actions if you refuse treatment or care or if you do not follow your practitioner’s instructions.
  • Be respectful of the property of other persons and property facility.
  • Understand that the facility is not responsible for your personal property, nor for your valuables unless they are locked in the facility safe.
  • Advise your doctor, charge nurse, or Patient Relations Representative of any dissatisfaction you may have with your care services.

If you have questions about any of your rights or responsibilities, please ask your doctor or nurse.

If at any time you believe that any of these hospital responsibilities have not been fulfilled or if you have other concerns, you may contact the nurse in charge or the office of Patient Relations, they will help you to resolve your concerns/complaints.

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Contact Details
Clinic: Florence Health System
Address: Av. Gral. Ferreira 2224, La Cacho ( Colonia Madero), Tijuana B.C.
MEX: +52 (664) 609-6185
+52 (664) 631-1548
USA: 1 (888) 413-3983
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