Call us: Mexico: +52 (664) 609-6185 / USA: 1-(888) 413-3983
While you are here

While you are here

Our Staff’s Role in Patient Safety
  • Wear a Florence Health System ID badge and introduce themselves.
  • Wash hands before and after contact to prevent the spread of infection.
  • Explain your condition and how you will be cared for clearly and completely.
  • Check armbands and/or ask your name before administering medication or Performing a test or procedure.
  • Ask about allergies and reactions to medications, food or environment.
  • Assess your risk for falling and take appropriate measures.
  • Mark the site of surgery or procedure when it involves an area of the body with two sides (arms, legs, etc.).
  • Ask whether you are in pain and assist with managing pain.

Your Role in Patient Safety
  • Provide up-to-date, accurate information about your present health condition.
  • Provide a list of current medications indicating when and why you take them.
  • Include all medications—prescription, over-the-counter and herbal.
  • Prepare by writing down questions for your healthcare professionals.
  • Read all forms before signing. Ask for clarification if you need it.
  • Ask questions. Express concerns. Ask again if anything is not clear.
  • Ask about any medication.

It’s OK to Ask your caregiver to wash their hands.

Bring an Advocate. Be an Advocate
  • Ask a family member or friend to accompany you to ask questions and help
  • Remember or write answers.
  • Select a single person for updates. Please let us know who that is.
  • Stay as involved as possible in decisions about your treatment.

Food & Nutrition Services

This menu follows a diet prescribed by your physician and offers a variety of delicious, healthful foods.

A staff member will check your meals to make sure they agree with your doctor-prescribed eating plan, and will be available to discuss your menu and answer any questions. If you need further assistance, nursing personnel on your unit will be happy to contact your doctor.

Delayed Meals Occasionally, certain medical tests may be scheduled during your regular mealtime, or a procedure must be performed on an empty stomach. This may delay your meal. As soon as you are able to eat, however, nursing personnel will order a tray for you.

If you would like to learn more about your diet, ask your doctor or nurse to contact a dietitian.

Patient Food Service Help Line
Your concerns are important to us. If there is something we could be doing better, or if you have questions or concerns, please let us know by calling the operator.

Personal items

There is no provision for the storage of belongings while you are in the hospital. All personal belongings will be the responsibility of the patient/family. All belongings (must be removed from the patient’s room should the patient be transferred to an operating area or intensive care unit. If you need to store something in the hospital vault, please let Admitting know.

Phone calls

Your telephone is on the bedside of your bed (except in intensive care units). You can make the all calls from your telephone:

Please call your operator who will help you with all calls.

Any questions or complaints regarding your phone service should be directed to the hospital operator.

Room concerns:

If you have a question or concern about the condition of your room, call the operator.

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Contact Details
Clinic: Florence Health System
Address: Av. Gral. Ferreira 2224, La Cacho ( Colonia Madero), Tijuana B.C.
MEX: +52 (664) 609-6185
+52 (664) 631-1548
USA: 1 (888) 413-3983
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